Return & Refund Policy

At Commercial Signage, every product we manufacture is custom-made to order based on your approved specifications. Because of the custom nature of our work, all sales are final.

We do not offer refunds, returns, or exchanges on custom signage, vehicle wraps, graphics, digital displays, fabricated components, or specialty-ordered materials.

We stand behind the quality of our craftsmanship and will address any issues resulting from manufacturing defects or production-related errors.

Order Accuracy & Customer Approvals

Customers are responsible for carefully reviewing and approving all artwork, proofs, specifications, dimensions, materials, colors, and project details before production begins.

Once approval has been provided, fabrication starts immediately. At that point, orders cannot be modified, canceled, returned, or refunded.

Manufacturing Defects & Production Errors

If you believe your order contains a manufacturing defect or production error, please notify us within 3 business days of receiving your order.

We may request photographs, supporting documentation, or the return of the affected component for inspection.

If we determine that a verified production error has occurred, we will repair or remake the affected portion of the order at no additional cost. Monetary refunds will not be issued.

Shipping Damage

If your shipment arrives damaged, please report the damage immediately.

For freight shipments, damage must be reported at the time of delivery. For UPS, FedEx, and USPS shipments, damage must be reported within 48 hours of delivery so that a claim can be filed with the shipping carrier.

Photos of both the packaging and damaged product are required when submitting a shipping damage claim.

Installation, Environmental & Customer-Caused Damage

Commercial Signage is not responsible for issues resulting from:

  • Damage occurring during or after installation.
  • Fading, warping, deterioration, or wear caused by weather, environmental conditions, or misuse.
  • Incorrect measurements, artwork, colors, spelling, or other information provided by the customer.
  • Improper handling or installation performed by third-party installers.

Digital Products, Deposits & Service Fees

All deposits, design fees, permit fees, site surveys, engineering charges, consultation fees, rush fees, and other service-related charges are non-refundable.

Questions About Your Order

If you have questions regarding your order, production, or this Refund Policy, please contact our team. We are committed to providing prompt assistance and ensuring your project is completed to the highest quality standards.