Shipping Policy

CommercialSignage.com ships custom-made signage, vehicle wraps, graphics, fabricated products, and related commercial materials throughout the United States. Because every order is manufactured specifically for each customer, shipping methods and delivery times vary depending on the size, weight, and complexity of the project.

Production & Lead Times

All products are custom manufactured after final customer approval.

Typical production timelines are provided during the quoting process but may vary due to:

  • Material availability.
  • Design approval delays.
  • Project complexity.
  • Seasonal demand and production workload.

Production begins only after artwork, measurements, specifications, and all order details have been approved.

Shipping Methods

Depending on the product, we ship using one or more of the following methods:

  • UPS
  • FedEx
  • USPS
  • Freight (LTL) carriers for oversized signs, crates, and displays.
  • Local delivery or customer pickup when available.

The shipping method is selected based on the safest and most cost-effective option for your order.

Shipping Costs

Shipping charges are calculated based on several factors, including:

  • Package weight and dimensions.
  • Packaging and crating requirements.
  • Delivery destination.
  • Carrier rates at the time of shipment.

All shipping charges are non-refundable.

Shipping Damage

If your order arrives damaged, it must be reported within 48 hours of delivery for UPS, FedEx, and USPS shipments.

For freight shipments, all damage must be documented and reported at the time of delivery.

Please provide the following information:

  • Photos of the damaged product.
  • Photos of the packaging and crate.
  • Your order number.
  • A description of the damage.

We will assist you with filing a claim through the shipping carrier. Once the claim is approved, we will repair or remake the affected portion of the order when appropriate.

Monetary refunds are not provided for shipping-related damage.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Shipping carriers.
  • Severe weather conditions.
  • Supply chain disruptions.
  • Incorrect or incomplete shipping information provided by the customer.

All production and delivery dates are estimates and are not guaranteed.

Customer Responsibilities

Customers are responsible for:

  • Inspecting shipments immediately upon delivery.
  • Noting visible damage with the freight driver before signing delivery documents.
  • Ensuring the delivery location is accessible for freight trucks when required.
  • Providing accurate measurements, specifications, and shipping information.

Additional charges may apply for re-delivery, storage, residential freight service, or lift-gate requirements.

Local Delivery & Pickup

For customers located within our service area, we may offer:

  • Local delivery.
  • Warehouse or in-store pickup.

Availability of these options will be discussed during the quoting process.

International Shipping

At this time, CommercialSignage.com ships only within the United States unless international shipping has been arranged and approved in advance.