Shipping policy

Shipping Policy

CommercialSignage.com ships custom-made signage, wraps, graphics, and fabricated products throughout the United States. Because all products are built to order, shipping times and methods vary depending on the size, weight, and materials of your order.

Production & Lead Times

All items are custom manufactured. Typical production times are provided during quoting, but they may vary based on:

  • Material availability

  • Design approval delays

  • Project complexity

  • Seasonal demand

Production begins only after final approval of artwork, measurements, and order details.

Shipping Methods

We ship using:

  • Standard parcel carriers (UPS, FedEx, USPS)

  • Freight/LTL carriers for larger signs, crates, and displays

  • Local delivery or in-person pickup when available

Shipping method is selected based on the safest and most cost-effective option for your product type.

Shipping Costs

Shipping costs are calculated based on:

  • Weight and dimensions

  • Packaging and crating requirements

  • Delivery location

  • Carrier rates at time of shipment

All shipping fees are non-refundable.

Shipping Damage

If an item arrives damaged, it must be reported within 48 hours of delivery for UPS, FEDEX and USPS. All Freight Shipments must be reported and documented at time of delivery. 

Please provide:

  • Photos of the damaged item

  • Photos of the packaging and crate

  • Your order number

  • A description of the issue

We will assist in filing a claim with the carrier.
Once the claim is approved, we will repair or remake the affected portion of the order when applicable.

No monetary refunds are provided for shipping damage.

Delays

We are not responsible for shipping delays caused by:

  • Carriers

  • Weather

  • Supply chain disruptions

  • Incorrect or incomplete addresses provided by the customer

Production and delivery timelines are estimates, not guarantees.

Customer Responsibility

Customers are responsible for:

  • Inspecting shipments upon arrival

  • Noting damage with the driver (for freight deliveries)

  • Ensuring the delivery address is accessible to large trucks if freight is required

  • Providing accurate measurements and specifications

Re-delivery, storage, lift-gate services, and residential freight surcharges may apply.

Local Delivery & Pickup

For customers in our service areas, we may offer:

  • Local delivery

  • In-store or warehouse pickup

These options will be communicated during your quote.

International Shipping

We currently do not ship outside the United States unless arranged and approved in advance.